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Frequently Asked Questions

Product

Can I cancel/modify my order?

Once an order has been placed, it is processed promptly to ensure quick delivery. Therefore, we recommend contacting us immediately if you need to cancel or modify your order. While we cannot guarantee changes after an order has been placed, we will do our best to accommodate your request.

How do I know if a product is in stock?

Our website indicates the availability of each product. If a product is out of stock, you can sign up for notifications to receive an email when it becomes available again.

Do you offer wholesale or bulk discounts?

Yes, we offer wholesale pricing and bulk discounts for larger orders. Please contact our sales team for more information. Please send an email to admin@empyreanliving.com and use the subject “Bulk Order Inquiry”.

Shipping and Returns

What payment methods do you accept?

We accept various payment methods, including Visa, Mastercard, American Express , PayPal, and Apple Pay.

How long will it take to receive my order?

Delivery times are dependent on location and will vary. Typically, orders are processed within 1-2 business days, and standard shipping within the contiguous US takes 3-5 business days. For international orders, delivery times may vary.

Can I track my order?

Yes, once your order has been shipped, you will receive tracking information via email. You can use this tracking number to monitor the progress of your delivery.

What is your return policy?

We do not currently offer refunds or exchanges.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination. Please note that additional customs duties or taxes may apply, which are the responsibility of the recipient.

Other

How can I contact customer support?

You can reach our customer support team via email at admin@empyreanliving.com or by filling out the contact form on our website. We strive to respond to all inquiries within 48 hours during business days.

Are your products environmentally friendly?

Yes, we are committed to sustainability and environmental responsibility. We use eco-friendly materials and practices wherever possible in our products and packaging.

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